Refund & Return Policy

1. Right of Withdrawal & 30-Day Guarantee

In accordance with European Union consumer protection directives, you have the statutory right to withdraw from your purchase within 14 days of receiving your goods without providing any justification.

In addition to your statutory EU rights, Dream Drift™ Overnight Science offers an extended 30-Day 100% Risk-Free Guarantee. If you are not completely satisfied with the quality, fit, or results of your product, you may return it within 30 days of arrival for a full refund or free exchange.

All returns, inspections, and refund disbursements are managed and processed by ihill Management Limited (Business Registration No. 80772904), registered under the laws of Hong Kong.

2. Return Eligibility & Condition

To qualify for a prompt refund, returned merchandise should fulfill the following standard criteria:

• The item must include its original presentation box and packaging components.
• For sizing exchanges (e.g., smart health rings), items must show no signs of deliberate physical damage, unauthorized disassembling, or severe cosmetic scratching.
• Proof of purchase (your order confirmation number and the email address used during checkout) must be provided.

3. Step-by-Step Return Process

Initiating a return or exchange is simple and hassle-free:

1. Send an email to our support team at [email protected] with your full name, order number, and whether you request a refund or free replacement/size exchange.
2. Our dedicated support team will reply within 24 business hours with the exact return warehouse instructions and your Return Merchandise Authorization (RMA) code.
3. Pack the item securely and ship it to the provided warehouse facility using a tracked delivery service.

4. Refund Settlement

Once our logistics team receives and conducts a standard intake inspection of your return, we will immediately send you an email confirmation.

Upon approval, your refund is credited automatically to your original payment method (the credit card, Apple Pay, or Google Pay account used at checkout) within 3 to 5 business days. Note that posting times may vary slightly depending on your card issuer or banking institution.

5. Damaged, Defective, or Transit Loss

Every parcel is dispatched with 100% Tracked Courier Transit Insurance. If your order arrives damaged or with defective packaging, please photograph the parcel and notify us within 48 hours at [email protected]. We will immediately dispatch an expedited replacement free of charge or issue a full refund at your preference.

6. Customer Support Contacts

For any return, refund, or warranty inquiries:

• Customer Support Email: [email protected]
• Direct Phone: +44 7480 268092
• Operating Entity: ihill Management Limited, Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong