HELP & CUSTOMER CONCIERGE
Frequently Asked Questions
Everything you need to know about ordering, delivery, and guarantees.
Orders are processed and packed in 1–2 business days. Express tracked air delivery to the EU, UK, and US takes 5–8 business days. Once shipped, you will receive an automatic email and SMS containing your tracking code, which you can track anytime on our Track Order page.
Still have questions?
Our customer concierge is available 5 days a week to help with any request.